- Citrix reciver launches from web but not from application how to#
- Citrix reciver launches from web but not from application license#
Also, if this option is not selected, then the StoreFront Server would not add the SSL Proxy Host in the Ticket created by the Secure Ticket Authority Server. Starting StoreFront version 3.5, you would be able to define the Secure Ticket Authority Servers only when you select the Usage or Role as Authentication and HDX Routing under Manage Citrix Gateway Settings. Make Sure that Usage or Role on the StoreFront Server is Set to Authentication and HDX Routing If the AuthID does not match, then the launch request would fail. When the ticket is forwarded from the Client to the Citrix Gateway, it would match the AuthID in the ticket with the AuthID for the STA server specified on the virtual server. The StoreFront Server needs to contact the Secure Ticket Authority Server to obtain a ticket that will have the IP address/ FQDN of the XenApp/ XenDesktop server that will be able to serve the request for that published application/desktop. Verify if there are same STA Servers on Citrix Gateway Virtual Server as well as on the StoreFront Servers The Secure Ticket Server (STA) should return a valid as well as a unique AuthID. If the Secure Ticket Authority Server is reachable through the ADC, then it would send a POST request to the STA Server requesting for an AuthID. Verify if the Secure Ticket Authority Configured on Citrix Gateway Returns STA ID For more information refer to Citrix Documentation - Configuring the Secure Ticket Authority on Citrix Gateway. If not, change the STA server FQDN to IP address on StoreFront and Citrix Gateway. Verify if FQDN of STA server is resolvable. įQDN of Secure Ticket Authority is Not Resolvable For more information refer to Citrix Documentation - Configuring the Secure Ticket Authority on NetScaler Gateway. If not, add the STA under Published Applications on Citrix Gateway to resolve this issue. Verify if Citrix Gateway has Secure Ticket Authority (STA) specified under Citrix Gateway > Virtual Server > Published Application.
Citrix reciver launches from web but not from application how to#
For more information refer to CTX114146 - How to Install and Link Intermediate Certificate with Primary CA on Citrix Gateway. If the certificate has been issued by a Trusted CA, make sure that the certificate is also on the ADC. When users launch the published application or desktop, the Workspace would perform an SSL handshake with the Citrix Gateway virtual server. Refer to CTX125567 - How to Configure NetScaler Gateway Appliance with Unlimited ICA Connections for more information. If Basic mode is used under Citrix Gateway virtual server (ICA Only checkbox checked in latest versions of ADC) then unlimited ICA users are allowed. Change the NetScaler Gateway virtual server mode from SmartAccess to Basic.
Citrix reciver launches from web but not from application license#
Note: Retain Citrix Gateway virtual server in SmartAccess mode.Ĭitrix Gateway setting should match with the type of license that Citrix Gateway has. Adjust the maximum number of users to match the new number of total users by navigating to Citrix Gateway > Global Settings > Change Authentication AAA Settings > Maximum Number of Users. Install an additional Universal License to accommodate more users. You can also navigate to ADC configuration utility > System > Licenses to confirm the number of Citrix Gateway and ICA licenses.Ĭomplete one of the following steps to resolve this issue: If you notice that both values are the same then the Citrix Gateway license is exhausted. Navigate to ADC configuration utility > Citrix Gateway > Virtual Server and examine the Maximum Users and Current Users. Verify if the license is exhausted on Citrix Gateway. Verify Communication on port 1494/2598 from the Subnet IP/Mapped IP to the XenApp/XenDesktop Serversĭownload and install the latest version of Citrix Workspace to resolve this issue.Make Sure that Usage or Role on the StoreFront Server is Set to Authentication and HDX Routing.Verify if there is Same STA Servers on Citrix Gateway Virtual Server as well as on the StoreFront Servers.Verify if the Secure Ticket Authority Configured on Citrix Gateway Returns STA ID.FQDN of Secure Ticket Authority is Not Resolvable.Install Latest Version of Citrix Workspace.You can find the details on some of the reasons in this article also. You can learn the traffic flow and how to analyze logs in a Citrix Gateway and Storefront integrated environment by watching below video. There could be multiple reasons due to which a user might not be able to launch the published application or desktop through Citrix Gateway.
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